Returns

Go to your account to start a Return
Return Policy

Full-Priced Items:
Full Priced Items are eligible for a refund or exchange, including items purchased using promotional codes (e.g., 10% welcome code, AFTERPAY20), as per the following return conditions:

  • The return is initiated within 14 days of receiving your order. Please note, returns requested outside of this 14-day window will not be accepted.
  • The item is unworn, unwashed, and unaltered, in its original condition with all tags attached.
  • The return is shipped back within 5 business days of receiving approval.

Please note that the original shipping cost paid on your initial order is non-refundable and will not be included in your refund.

Sale / Marked-Down Items:
Sale items that are reduced in price and marked as sale are considered final sale and are not eligible for a refund or exchange unless deemed faulty. We do not offer refunds for change of mind on sale items.

Please note that if a full-price item is exchanged for a sale item, it cannot be returned.

Gift Cards:
Gift cards are non-refundable and cannot be returned or redeemed for cash.

Duties & Taxes

Please note that any duties and taxes paid at checkout are remitted directly to your local customs authority and cannot be refunded by MUTINE STUDIO. Depending on your country's customs regulations, you may be eligible to apply for a refund directly with the relevant customs authority.
Return Conditions

To ensure a smooth return process, please ensure your item meets the following criteria:

  • The return is initiated within 14 days of receiving your order.
  • The item is unworn, unwashed, and unaltered, in its original condition with all tags attached.
  • The return is shipped back within 5 business days of receiving approval.
  • Gift cards are not eligible for return.
  • Final Sale Items are not eligible for return.
  • MUTINE STUDIO is not liable for any loss or damage to return parcels.
Return Instructions
  1. Head to your account to start your return request.
  2. Select the item(s) you’d like to return and choose whether you'd prefer a refund, store credit, or exchange (if applicable).
  3. Once your return is approved, you'll receive a shipping label and instructions via email.
  4. Package your return securely and include your name and order number inside the parcel.
  5. Drop off your parcel within 5 business days of approval to avoid delays.
Cost of Return

Australia:
$12 AUD return shipping fee will be deducted from your refund or credit. Complimentary shipping is provided for approved exchanges.

New Zealand:
$20 AUD return shipping fee applies. We are unable to offer exchanges for New Zealand orders at this time.

USA, Canada & UK:
$30 AUD return shipping fee applies. Exchanges are not available for international customers.
INCORRECT ITEM

Received something you didn’t order? We’re so sorry! Please get in touch with us at hello@mutine.com.auor via our Returns Portal, and we’ll make it right as quickly as possible.
Faulty Item

If you believe your item is faulty, please lodge a return via our Returns Portal, including a brief description and clear photos of the issue.

Items damaged from general wear and tear are not considered faulty. MUTINE STUDIO reserves the right to assess the fault and offer a repair, replacement, refund, or store credit depending on the outcome.
Processing Time

You’ll receive a confirmation email once your return reaches our warehouse. Please allow up to 10 business days for your return to be processed.