Refund policy

Full-Priced Items:
Full Priced Items are eligible for a refund or exchange, including items purchased using promotional codes (e.g., 10% welcome code, AFTERPAY20), as per the following return conditions:

• The return is initiated within 14 days of receiving your order. Please note, returns requested outside of this 14-day window will not be accepted.
• The item is unworn, unwashed, and unaltered, in its original condition with all tags attached.
• The return is shipped back within 5 business days of receiving approval.
• Change-of-mind returns are subject to a flat return shipping fee of $12 within Australia, $20 for New Zealand and $30 for international returns. No fee applies to faulty items.

Please note that the original shipping cost paid on your initial order is non-refundable and will not be included in your refund.

Sale / Marked-Down Items:
Sale items that are reduced in price and marked as sale are considered final sale and are not eligible for a refund or exchange unless deemed faulty. We do not offer refunds for change of mind on sale items.

Please note that if a full-price item is exchanged for a sale item, it cannot be returned.

Gift Cards:
Gift cards are non-refundable and cannot be returned or redeemed for cash.

Duties & Taxes

Please note that any duties and taxes paid at checkout are remitted directly to your local customs authority and cannot be refunded by MUTINE STUDIO. Depending on your country's customs regulations, you may be eligible to apply for a refund directly with the relevant customs authority.